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Healthcare Consumers: What is Going Wrong?

The Affordable Care Act expanded access to health insurance and ushered in a mandate for everyone to have it and for businesses to offer it to their employees. Stratified in metallic tiers, Americans are required to buy insurance or pay a penalty – and for most, the “affordable” plans introduce much higher deductibles. Deductibles are blunt instruments used to lower the cost of health insurance by transferring some of the financial responsibility of healthcare choices to the consumer – and for highly predictable, day to day services, that’s a good thing. The problem is the lack of transparency at the point of care which makes it almost impossible to make an educated and informed choice.

Health insurance is expensive because healthcare is expensive and the cornerstone of healthcare cost and quality reform is transparency. It is a game changer and the rule makers – government, health insurers and providers (hospitals, doctors and pharmaceuticals) – who created the current rules of the healthcare game know it. The current system is built on the principles of secrecy and third-party payment. Insurers negotiate deals with providers to set prices for services and then administer that design through an overly complicated billing/coding system to facilitate payment. It sounds convenient, but somewhere along the way, lost sight of who really needs to be in charge – the American healthcare consumer.

The American healthcare consumer is poised to change the rules of the game by demanding transparency of healthcare cost and quality information. Higher deductibles are forcing them to shop for care and technology is helping them gain access to more information so they can make better decisions. The next step is providing consumers with access to information on quality and cost in advance of treatment so they can determine overall value. Look no further than Lasik eye surgery for proof of this concept. The surgery isn’t covered by insurance and the cost is disclosed upfront and paid for directly by the consumer. Ten years ago, Lasik cost $5000 per eye. Today, it costs $500 per eye and quality has improved dramatically.

Making informed healthcare decisions helps us understand that healthcare can be expensive but not necessarily better in value. The principles of transparency, consumerism, health and wellbeing are game changers and will give rise to the American healthcare consumer. These principles turn the rules of the current game upside down by putting the American consumer in charge of their healthcare and we think that’s a good thing that will ultimately make our healthcare system the best in the world.

 via Employee Benefits News